Payment options,

Frequently Asked Questions: Payment
Answers to including what to do if your payment fails.

1	What should I do if my credit card payment fails?
2	How can I cancel an order?
3	Can I order with Maestro or Switch Card?

1	What should I do if my credit card payment fails? In the unlikely event that you should receive an error when trying to pay for your order, your details will be stored securely on our system but no money will be taken from your card. You may then reattempt payment, making sure to enter the correct details. If payment fails again, it is likely that you have insufficient funds in your account. You are free to try another card if you wish, or terminate the order process until such a time that payment can be completed. Your order will not be executed and you will not be charged.
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2	How can I cancel and order? Should it be necessary for an order to be cancelled, please contact as soon as possible. Please note that this will be treated as a request to cancel the order only. When we receive your request, we will make every attempt to make the cancellation. However, if your order has already been released to shipping, it is with the shipper and out of our control. If this is the case, it may be possible to return the item for an exchange or refund in line with our standard terms and conditions. We reserve the right to charge a cancellation fee if an order is cancelled
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3	Can I order with Maestro or Switch Card? Currently it is not possible to order with these cards due to there availability to minors. It maybe possible for customers who have ordered before to use this payment method.
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